Patient Responsibility


IT IS OUR OFFICE POLICY TO CHARGE A FEE FOR APPOINTMENTS MISSED, CANCELED OR RESCHEDULED WITHOUT A 48 HOUR NOTICE. IT WILL BE $10 FOR A LAB APPOINTMENT AND $30 FOR AN APPOINTMENT WITH THE DOCTOR.

  • IF YOU NEED A PRESCRIPTION REFILL PLEASE HAVE YOUR PHARMACY FAX THE REQUEST TO 919-467-1728. PLEASE ALLOW A MINIMUM OF 48 HOURS FOR THE REFILL TO BE PROCESSED. DONOT WAIT UNTIL YOU ARE OUT OF YOUR MEDICATION AS THE DOCTOR MAY NOT HAVE ACCESS TO YOUR CHART IF IT IS A WEEKEND OR A HOLIDAY. IT IS IMPORTANT THAT REQUESTS ARE MADE DURING REGULAR BUSINESS HOURS.
  • NOT ALL INSURANCE POLICIES COVER ANNUAL PHYSICALS EXAM OR THE LAB WORK ASSOCIEATED WITH THE EXAM. IT WILL BE YOUR RESPONSIBILITY TO CONTACT YOUR INSURANCE COMPANY TO VERIFY COVERAGE.
  • NOT ALL INSURANCE POLICIES WILL COVER PROCEURES THAT ARE RECOMMENDED BY YOUR DOCTOR, FOR EXAMPLE MOLE REMOVALS OR BONE DENSITYS. IT WILL BE YOUR RESPONSIBILITY TO CONTACT YOUR INSURANCE COMPANY TO VERIFY COVERAGE.
  • IF YOUR INSURANCE COMPANY HAS REQUIRED YOU TO CHOOSE A PRIMARY CARE PHYSICIAN AND YOU ARE COMING TO US AS A NEW PATIENT, IT IS EXTREMELY IMPORTANT THAT YOU CALL YOUR INSURANCE COMPANY AND HAVE THE PCP CHANGED TO THE DOCTOR YOU ARE SEEING. IF NOT, THE INSURANCE COMPANY WILL DENY THE CLAIM AND THE BALANCE WILL BE YOUR RESPONSIBILITY.
  • IF YOU DO NOT HAVE YOUR INSURANCE CARD WITH YOU AT THE TIME OF YOUR VISIT IT MAY NOT BE POSSIBLE FOR US TO FIND THE NECESSARY BILLING INFORMATION THEREFOR YOU WILL BE RESPONSIBLE FOR THE ENTIRE AMOUNT AT THE TIME OF YOUR VISIT.
  • IT IS THE PATIENT’S RESPONSIBILITY TO INFORM THE FRONT DESK OR ANY CHANGES TO YOUR ADDRESS, PHONE NUMBER, OR INSURANCE COVERAGE. IF YOUR INSURANCE COVERAGE HAS CHANGED AND YOU FAIL TO NOTIFY US OF THIS CHANGE, THIS WILL RESULT IN US FILING A CLAIM WITH THE INCORRECT INSURANCE INFORMATION AND THE PATIENT MAY RECEIVE A BILL AS A RESULT.
  • IF YOU HAVE AN EMERGENCY AFTER HOURS, ON THE WEEKEND OR DURING A HOLIDAY PLEASE DIAL 467-6125 AND YOU WILL BE INSTRUCTED ON HOW TO REACH THE DOCTOR ON CALL.

OR NORMAL OFFICE HOURS ARE MONDAY THROUGH FRIDAY AS FOLLOWS
LABS ONLY 8:00am UNTIL 9:00am
DOCTOR APPOINTMENTS 9:00am-12noon AND 2:00pm-5:00pm
WE ARE CLOSED FOR LUNCH FORM 12-2



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