Home
  About Us
  Services
  Patient Info
  News Media
Taking Diabetes to Heart
 
Patient Information
 
Patient Information and Responsibilities
Insurance and Payment Policies
Payment policies
Forms
 
INFORMATION FOR PATIENTS OF CARY INTERNAL MEDICINE & THE DIABETES CENTER

 

IT IS OUR OFFICE POLICY TO CHARGE A FEE FOR APPOINTMENTS MISSED, CANCELED OR RESCHEDULED WITHOUT A 48 HOUR NOTICE. IT WILL BE $10 FOR A LAB APPOINTMENT AND $30 FOR AN APPOINTMENT WITH THE DOCTOR.

IF YOU NEED A PRESCRIPTION REFILL PLEASE HAVE YOUR PHARMACY FAX THE REQUEST TO 919-467-1728. PLEASE ALLOW A MINIMUM OF 48 HOURS FOR THE REFILL TO BE PROCESSED. DONOT WAIT UNTIL YOU ARE OUT OF YOUR MEDICATION AS THE DOCTOR MAY NOT HAVE ACCESS TO YOUR CHART IF IT IS A WEEKEND OR A HOLIDAY. IT IS IMPORTANT THAT REQUESTS ARE MADE DURING REGULAR BUSINESS HOURS.

NOT ALL INSURANCE POLICIES COVER ANNUAL PHYSICALS EXAM OR THE LAB WORK ASSOCIEATED WITH THE EXAM. IT WILL BE YOUR RESPONSIBILITY TO CONTACT YOUR INSURANCE COMPANY TO VERIFY COVERAGE.

NOT ALL INSURANCE POLICIES WILL COVER PROCEURES THAT ARE RECOMMENDED BY YOUR DOCTOR, FOR EXAMPLE MOLE REMOVALS OR BONE DENSITYS. IT WILL BE YOUR RESPONSIBILITY TO CONTACT YOUR INSURANCE COMPANY TO VERIFY COVERAGE.

IF YOUR INSURANCE COMPANY HAS REQUIRED YOU TO CHOOSE A PRIMARY CARE PHYSICIAN AND YOU ARE COMING TO US AS A NEW PATIENT, IT IS EXTREMELY IMPORTANT THAT YOU CALL YOUR INSURANCE COMPANY AND HAVE THE PCP CHANGED TO THE DOCTOR YOU ARE SEEING. IF NOT, THE INSURANCE COMPANY WILL DENY THE CLAIM AND THE BALANCE WILL BE YOUR RESPONSIBILITY.

IF YOU DO NOT HAVE YOUR INSURANCE CARD WITH YOU AT THE TIME OF YOUR VISIT IT MAY NOT BE POSSIBLE FOR US TO FIND THE NECESSARY BILLING INFORMATION THEREFOR YOU WILL BE RESPONSIBLE FOR THE ENTIRE AMOUNT AT THE TIME OF YOUR VISIT.

IT IS THE PATIENT’S RESPONSIBILITY TO INFORM THE FRONT DESK OR ANY CHANGES TO YOUR ADDRESS, PHONE NUMBER, OR INSURANCE COVERAGE. IF YOUR INSURANCE COVERAGE HAS CHANGED AND YOU FAIL TO NOTIFY US OF THIS CHANGE, THIS WILL RESULT IN US FILING A CLAIM WITH THE INCORRECT INSURANCE INFORMATION AND THE PATIENT MAY RECEIVE A BILL AS A RESULT.

IF YOU HAVE AN EMERGENCY AFTER HOURS, ON THE WEEKEND OR DURING A HOLIDAY PLEASE DIAL 467-6125 AND YOU WILL BE INSTRUCTED ON HOW TO REACH THE DOCTOR ON CALL.

OR NORMAL OFFICE HOURS ARE MONDAY THROUGH FRIDAY AS FOLLOWS
     LABS ONLY 8:00am UNTIL 9:00am
     DOCTOR APPOINTMENTS 9:00am-12noon AND 2:00pm-5:00pm
     WE ARE CLOSED FOR LUNCH FORM 12-2

 
 
Insurance and Payment Policies
  Cary Internal Medicine & The Diabetes Center currently participates with the following insurance companies:
 
  • Aetna
  • BCBS of North Carolina
  • Cigna
  • Medcost
  • United Healthcare
  • Wellpath
  • State Health Plan of North Carolina
  • Health Care Savings
  • Mamsi/Optimum Choice
  • Medicare
  • Private Health Care Systems
  • Guardian
  • First Health
  • Beech Street
 
  Policy regarding non-participating insurance plans:
 

In the event that we do not participate with your particular insurance plan, you may still be seen by one of our doctors. Payment in full is expected at the time of service.

   
 
Payment policies:
 

We gladly accept personal checks, cash, MasterCard/Visa/Discover credit cards and debit cards.

If your check is returned by your bank for insufficient funds or for any other reason, a $30 service charge will be charged to your account. We will then ask you to pay for all future visits by cash or credit card.

We will file your insurance carrier for services provided to you in our office. You are required to present your insurance card at the time of the visit. Without a current insurance card, we will not be able to file your claims appropriately and you will be responsible for the payment of all charges. If your insurance coverage changes, please notify us at the time of your visit. We may or may not be able to refile claims and you would be responsible for payment. We suggest that you carry your insurance card with you at all times.

Your insurance company requires our office to collect co-payments, co-insurance, and deductibles at the time the service is rendered.

Self-pay patients are seen in our office. Payments for services are required at the time of the visit.

This office does not participate in any "third party billing". In the event of an accident, etc., the patient is fully responsible for payment of all charges.

Our office performs many tests, services and procedures. If you are concerned that your insurance may not cover certain services, please contact your insurance company prior to the date of service. If the service is not covered, you may be responsible for payment of the charges.

Laboratory tests are normally drawn here in our office. Some exceptions are those made by some insurance companies that require you to go to a particular laboratory. Laboratory Corporation of America performs the majority of our tests. There may be some tests performed that Labcorp will bill you for, but the bulk of testing is billed by our office.

   
  Policy regarding copying of medical records:
 

Medical records are copied by Smart Corporation. They bill you for the cost of the service directly.

 
Forms
  Please click on a form name for a printable version.
 

 
 
     

Home | Services | About Us | News Media | Patient Information | Resources | Contact Us | Feedback